I’ve two colleagues who attend to a shared mailbox. Every colleague handles completely different inquiries coming in. What they often do is to maneuver incoming emails into sub-folders devoted to sure subjects.
One colleague makes use of Apple Mail and the opposite Microsoft Outlook.
There’s now the state of affairs, that every one e-mail actions carried out by the Outlook colleague get synced over to the Apple colleague; nevertheless, all actions by the Apple colleague do not get synched again to the Outlook colleague.
I’m very early in investigating this concern, and I’m not an Apple person myself; so please excuse the low degree of prior analysis.
What my preliminary web searches flip up are loads of guides on how you can arrange shared mailbox entry with Apple Mail; nevertheless, entry in itself is just not our concern. Entry per-se works.
It’s operations, like shifting emails to sub-folders, that are not synced again from Apple Mail.
Utilizing Outlook for Mac apparently doesn’t have this concern; so there’s the potential answer of simply use Outlook. Nevertheless, the Apple colleague wish to proceed utilizing Apple Mail, since that is the software they’re most used to.
Are there identified restrictions round shared mailboxes?
The Apple Mail colleague makes use of a MacBook Professional
Mac: 26.3.1 (a) (25D771280a)
Mail: Model 16.0 (3864.400.21)
Each colleagues have a Microsoft 365 Enterprise Premium licence assigned.
